Help Desk

General High Speed Internet information

Access Locations

High Speed Internet access is currently available in the following apartment complexes: Santa Fe Pointe, Kensington, Courtyards, Victoria Station, Oak Hammock, Hidden Lake, Countryside, Magnolia Grande, Magnolia Park, Monticello, Regents Park, Hillcrest, Plaza Royale and Hidden Lakes. If you live in one of these apartment complexes, you can sign up for High Speed Internet access.

After you sign up, your information is added to the High Speed Internet database and an installation waiting list. Someone will contact you within a few days and schedule an appointment for a Gator.Net technician to assist you in setting up an account and connecting for the first time.

Access to Other Locations

If your apartment complex does not have High Speed Internet access, let your property manager know that you're interested in the possibility of getting access. Your property manager can then contact Gator.Net for more information. Gator.Net is always considering the possibility of expanding High Speed Internet to other locations.

Connecting via High Speed Internet

Gator.Net utilizes several different methods of connecting using High Speed Internet. These methods include Broadband Systems Manager (BBSM) and Point-to-Point Protocol Over Ethernet (PPPoE).

Method	Explanation
Broadband Systems Manager (BBSM)	Software enabling broadband transmission of data. Broadband transmission is a type of data transmission in which a single wire can carry several channels at once. In contrast, baseband transmission allows only one signal at a time. Most communications between computers, including the majority of local-area networks, use baseband communications.
Point-to-Point Protocol Over Ethernet (PPPoE)	PPPoE relies on two widely accepted standards: PPP and Ethernet. PPPoE is a specification for connecting the users on an Ethernet to the Internet through a common broadband medium, such as a single DSL line, wireless device or cable modem. All the users over the Ethernet share a common connection.

In order to connect using High Speed Internet, you'll need a network interface card (NIC) installed on your computer. Gator.Net recommends 3Com Ethernet cards or Intel Ethernet cards, which can be purchased online or from your local retail computer store. You will also need to download and install the software on your computer (location dependent - Contact the Help Desk). An Ethernet cable should be plugged from your computer to the port (wall jack) in your room.

Gator.Net does not restrict the use of routers, however we do not support them. If you have a problem you must fill first disconnect before our staff is able to help you.

Customers running LINUX operating systems will need a PPPoE-compatible software client. High Speed Internet customers using Macintosh computers can receive compatible software by the Help Desk at (352)-334-3000 and requesting a disk by mail. You will need the following DNS numbers to complete the configuration:

DNS Server	Number
Primary	209.251.129.10
Secondary	209.251.129.9

Gru.net services

High Speed Ethernet

High Speed Internet Access is now available at dozens of Gainesville apartment complexes and neighborhoods. It’s FREE in some locations! See if it’s available where you live and sign up for services.