Manage My Account:

Login

Help Desk

Accelerated Access FAQ

As a valued GRU.Net customer, you will be able to surf the web at speeds up to five times faster than standard dial-up, at no extra cost.

For the same low monthly price, your Internet access will be accelerated. Plus, Accelerated Access also allows you to block annoying pop ups and banner ads, making it faster to surf the Web. You won't have to install any new hardware or get a new phone line, so don't miss out on this great Internet package from your local hometown provider.

It's easy...a simple download is all that's needed to accelerate your Internet; just click on the link below to accelerate access now. GRU.Net's Accelerated Access is just one more way that GRU is More than Energy™.


Download Mac Version

Accelerated Access FAQ and Other Information

Do you have Personal Firewall software installed?

Accelerated Access Troubleshooting Guide


What is Accelerated Access?

GRU.net has purchased a subscription for each of its users for a product known as Propel Accelerator. This dial up accelerator is a service that works with your existing dial up account. Pages that previously took 30 seconds to load can now be viewed in as little as seven seconds on average, and sometimes even faster.

Accelerated Access service is:

  • Available anywhere there is a telephone line
  • Requires no additional new hardware
  • Easy to download - just go to the GRU.net Web page www.gru.net and download it to your PC
  • Gives you faster access to all of your favorite Web sites

back to top >>


How does Accelerated Access work?

The accelerator is designed to provide maximum acceleration for the Web sites you visit most frequently.

Specifically, the service speeds up the delivery of Web pages through:

Compression - the text and graphics are delivered more efficiently, using Accelerated Access’ proprietary compression technology by reducing the size of Web pages and page elements sent to your browser. In other words, it takes all of the images and text, “squeezes” it into a smaller packet and transmits it to your desktop. When the packets reach your desktop they are uncompressed so they can be viewed.

Caching - the accelerator improves your browser’s caching resources. Accelerated Access retains and reuses Web pages and page elements that have previously been sent to your PC. Therefore, the longer the accelerator is in use on your PC, the faster your Web pages will load.

Persistent Connections - a proprietary technology is used to manage and optimize the communication between your PC and GRU.net’s network of servers through a persistent connection. This eliminates the time wasted re-establishing and closing TCP/IP connections.

Optional Content Filtering - the accelerator let’s you block annoying pop up ads and in page ads, which contribute to long wait times.

back to top >>


How fast is it?

With Accelerated Access, Web pages load an average of three to five times faster the more you regularly visit specific Web sites.

back to top >>


What gets Accelerated

  • All text-HTML, Markup and JavaScript*
  • Most graphics and photos - including .jpeg and .gif images
  • Most banner ads - including animated .gif images and Macromedia Flash content
  • All browser-based emails such as GRU.net's Squirrel Mail
  • Emails that contain images - even when read in a dedicated email client
  • MP3 files, executables and other files - when downloaded from within your Web browser (depending on the quality of your connection)

*The benefits are most significant when viewing dynamic HTML pages, such as those used by the most popular sites.

back to top >>


What does not get Accelerated?

  • Streaming media
  • Secure pages, such as those used for Internet banking and credit card forms
  • Pages accessed over a Virtual Private Network or VPN
  • Pages downloaded outside your browser’s FTP

back to top >>


Will Accelerated Access work on my PC?

The software used by Accelerated Access has been through rigorous testing to ensure compatibility.

Supporting platforms include: Windows 98/NT 4.0/2000/ME/XP (sorry no Macintosh support at this time)

Browsers: Netscape 4.7 or later versions, Internet Explorer 5.0 or later, and MSN Explorer. Special instructions are required for Opera and Mozilla.

Connections: Any low speed Internet connection, including dial up, ISDN, DSL (200K), and iDSL

Utilities: Works with many ad blockers, pop up stoppers, personal firewalls, and other utilities.

Download Information:
  • File Size: 1.5MB
  • Download time: 5-10 minutes
  • System Requirements:
  • Available Disk Space: 25MB (135MB recommended)
  • RAM: 32 MB (64 MB highly recommended)

back to top >>


Are ad blockers, pop up stoppers, personal firewalls and other utilities compatible with Accelerated Access?

The accelerator software is compatible with most ad blockers, pop up stoppers, personal firewalls and other utilities. In some cases, minor configurations of either Accelerated Access or other products might be necessary. If you do not see your product listed in the table below don't worry - in most cases it will work without special configuration.

Product Compatible Notes:
Ad-aware (Lavasoft) Yes  
AdSubtract Yes  
American Family Filter Yes  
Cookie Crusher Yes  
Freedom Websecure Yes  
Ghost Surf No  
GoZilla Yes  
Instant Messenger Yes  
MacAfee Personal Firewall Yes Version 4.0.1.24 and above or Security Center x.x or above
MacAfee Privacy Service Yes  
Netscape SmartDownload Yes  
NetSweeper Yes  
Norton Internet Security Yes  
Norton Personal Firewall Yes  
Optimal Desktop Yes  
OrangeBox Web Filter (Cobion) Yes  
PC-illin 2004 Internet Security Yes  
Pop up Stopper (Panicware) Yes  
Proxomitron Yes  
Puresight No  
RealOne Player Yes  
S4F Yes  
Smart Explorer Yes  
Spyblocker No  
Spybot Search and Destroy Yes  
Weatherbut Yes  
We-Blocker Yes  
WebWasher Yes  
Zone Alarm and Zone Alarm Pro Yes  

back to top >>


Does Accelerated Access work with Netscape?

Yes. Accelerated Access works well with Netscape 4.7 or later versions. However, first you will need to make some simple changes to your Netscape Browser Preferences, specifically proxy server settings. See below for further details.

Obtain the High Speed Port Number

First, you must determine the proxy port number that Accelerated Access is using.

  1. Click the small propeller-like blue icon (located in the taskbar by the system clock)
  2. Click Options
  3. Click Advanced
  4. Note the port number
  5. Click OK
Setting Netscape’s HTTP Proxy Address and Port Number
  1. Click on the Netscape Edit Menu
  2. Select Preferences
  3. Double click on the Advanced category
  4. Click on Proxies
  5. Click View (Netscape 4.7 only)
  6. Make sure that the “Manual proxy configuration” radio button is selected
  7. Click in the HTTP Proxy area and enter the word “local host” without the quotes
  8. Click in the HTTP Port area and enter the Accelerated Access port number
  9. Click OK and test; you should see arrows over the icon.

Important: If you stop using or uninstall Accelerated Access, you will need to reset the Netscape proxy settings back to their original values.

back to top >>


Will deleting my browser’s temporary Internet files (cache) adversely affect my browsing performance?

Yes. Deleting your browser’s temporary files –often referred to as “cache,” “browser’s cache,” or “cache files” can potentially impact browser performance, since there will initially be no static cached pages.

Similarly, deleting Propel Accelerator temporary files -- which you can do from the Propel Accelerator menu Options item -- will temporarily decrease the amount of acceleration you receive. If you are using Accelerated Access, the effect of deleting your browser’s cache will be less pronounced than what would otherwise be the case. There should be no reason to delete your cache on a regular basis.

back to top >>


Is Zone Alarm compatible with Accelerated Access?

Yes. However, you need to answer two Zone Alarm questions properly so that it will allow Accelerated Access to accelerate your Web browsing experience. It is best to exit Accelerated Access and restart it. As soon as Accelerated Access starts for the first time under Zone Alarm, the Zone Alarm questions will appear.

  • The first question will ask “Is it OK for PropelAC.exe to act as a server?” You can answer “No” to this question. However, it is important to check the box which says, “Remember this answer.”
  • Next, Zone Alarm will ask “PropelAC.exe wants to access the Internet. Is this OK?” You will be asked this question when you begin accessing the Internet using Accelerated Access. For this question you should answer “Yes” and also check the box “Remember this answer” in order for Accelerated Access to operate properly.

NOTE: Accelerated Access will not operate properly if you reboot your computer before answering the Zone Alarm questions.

back to top >>


How do I uninstall Accelerated Access

IMPORTANT: If you are using Netscape, Mozilla or Opera, you will need to manually reconfigure the proxy settings in the browser after uninstalling or stopping the accelerator in order to continue using the Internet. See below for further details.

Uninstall Accelerated Access
  1. Click on Start » Programs » Propel Accelerator
  2. Click on Uninstall Propel Accelerator

Alternatively, Accelerated Access can be uninstalled using the Add/Remove Programs in the control Panel. Start»Settings»Control Panel»Add/Remove Programs»Propel Accelerator

back to top >>


Restoring the Browser’s Proxy Address and Port Number in Netscape, Mozilla or Opera

These instructions are for restoring Netscape’s original proxy settings after uninstalling the accelerator. These instructions generally apply to Opera and Mozilla.

  1. Click on the Netscape Edit menu
  2. Select Preferences
  3. Double click Advanced
  4. Click on Proxies
  5. If a proxy address is in use prior to installing the accelerator, (Netscape 4.7 only: click View first) enter that address and port number. Otherwise click “Direct Connection to the Internet.”

back to top >>


How can I be sure Accelerated Access is working properly?

Is Accelerated Access properly installed?

A small blue propeller-like icon will appear in the Windows taskbar area (on the lower right hand corner next to your system clock) if the accelerator is installed on your computer

Is Accelerated Access active?

If the accelerator is active while you are surfing the Internet, the accelerator icon will appear as opposing white arrows flashing over the propeller. Try accessing a Web site. You should see the icon arrows flash as Web pages load.

Not Sure?

If you don’t see the accelerator icon activity when browsing the Internet, check the Troubleshooting Tips below.

back to top >>


Do you have Personal Firewall software installed?

If you find the instructions below to be incorrect for your version, please let us know and we will update the information.

Zone Alarm
  1. In your Windows desktop, click on Start > Programs > Zone Labs
  2. Select “Zone Alarm Pro.” The ZA icon appears in your system tray near the clock.
  3. Right-click on the ZA icon and choose “restore.” This will bring up the Zone Alarm Control Panel.
  4. On the right hand side, click on “Programs.” You will now see a list of program names. Scroll down the list until you see “PropelAC.exe” in the list.
  5. To allow access to the accelerator program, click on each question mark in the row next to PropelAC.exe and choose “allow” from the menu. Once you have changed them all to “allow,” you should have green check marks in place of the question marks.
  6. Close the ZA control Panel
  7. Start the accelerator if it is not running. Go to Start > Programs > Propel Accelerator and choose “Start Propel Accelerator.” You will now see the accelerator Icon appear n ear your system clock .
Norton Personal Firewall 2003

When you first install and run Accelerated Access, you will receive several security warnings. One warning in particular will have the title, “Program Control” along with “Medium risk – PropelAC.exe is attempting to access the Internet. What would you like to do?” Below this question, it will give you the default setting of “Block” in a pull down menu. To allow access to the accelerator, you must change this to “Permit” and then click “OK.” This message will come up a few more times and you will need to perform the exact same steps for each one.

If for some reason, you have blocked “Access to the accelerator” and are not able to surf the Internet after installing Accelerated Access, you will need to manually configure access to the accelerator. To do this, perform the following steps:

  1. Right click on the Norton Personal Firewall Icon in your system tray near the clock
  2. From the menu, click on “Norton Personal Firewall.” This will open the Norton Security Center
  3. Click on “Personal Firewall”
  4. On the right hand side of the window, click on “Configure”
  5. Click on the “Program Control” tab
  6. Scroll down the list of programs and select “PropelAC.exe”
  7. Click on “Block All” in the pull down menu and change it to “Permit All”
  8. Click on “OK”
  9. Start the accelerator if it is not running. Go to Start > Programs > Propel Accelerator and choose “Start Propel Accelerator.” You will now see the accelerator Icon appear n ear your system clock
Norton Internet Security 2003

When you first install and run Accelerated Access with Norton Internet Security 2003 installed, you will receive several security warnings. One warning in particular will have the title, “Program Control” along with “Medium risk – PropelAC.exe is attempting to access the Internet. What would you like to do?” Below this, it will give the default setting of “Block” in a pull down menu. To allow access to the accelerator, you must change this to “Permit” and then click on the “OK” button. This message will come up a few more times and you will need to perform the exact same steps for each one.

If for some reason, you have blocked “Access to the accelerator” and are not able to surf the Internet after installing the accelerator, you will need to manually configure access to the accelerator. To do this, perform the following steps:

  1. Right click on the Norton Internet Security icon in your system tray near the clock
  2. From the menu, click on “Norton Internet Security.” This will show you the Norton Security Center
  3. Click on “Personal Firewall”
  4. On the right hand side of the window, click on “Configure”
  5. Click on the “Program Control” tab
  6. Scroll down the list of programs and select “PropelAC.exe”
  7. Click on “Block All” in the pull down menu and change it to “Permit All”
  8. Click on “OK”
  9. Start the accelerator if it is not running. Go to Start > Programs > Propel Accelerator and choose “Start Propel
McAfee Personal Firewall Plus

When you first download and install the accelerator, you will get a security warning from McAfee Personal Firewall in a red window entitled, “Application wants to Access the Internet.” “The program PropelAC.exe is requesting to access the Internet. Do you want to allow it?” In the section below, the option “I want to …” gives the choices of:

  • “Grant Access”
  • “Block All Access”

Select “Grant Access.” If you choose “Block All Access” you will not see the accelerator icon appear and your cursor will display an hourglass flashing on and off. You will still be able to connect to the Internet and access menus; however, you will be unable to browse any Web sites. You will need to manually configure access to the accelerator. To do this, perform the following steps:

  1. Right click on the McAfee Security Center icon and choose “Personal Firewall” from the menu
  2. Choose “View Applications” from the sub-menu
  3. In the list of applications, select “PropelAC.exe”
  4. Under “Change Permission to…” Click on “Allow Full Access”
  5. Close the McAfee Security Center window
  6. Important! Restart the accelerator. Go to Start > Programs > Propel Accelerator and choose “Start Propel Accelerator”
  7. Now try browsing to a few different Web sites and you should be successful. Once you are able to browse the Internet using MS Internet Explorer, go to the Start > Programs > Propel Accelerator and choose “Start Propel Accelerator.” You will now see the accelerator icon n ear your system clock . Try browsing to different Web sites and you should see the arrows moving back and forth on the acceleration icon indicating

back to top >>


Accelerated Access Troubleshooting Guide

I downloaded Accelerated Access, but it did not install

When you clicked the Download Now button, you were prompted to open or save the file. If you saved the file, after the download completes you need to locate the file propelsetup.exe and open it to begin the installation. If you cannot locate the file, download it again. Go to www.gru.net and click Download Now.

back to top >>


I cannot open the Accelerated Access file

If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file.

If you see a box with a list of applications to open the file, it’s possible that the file extension (.exe) was somehow lost from the Propel Accelerator installation file. You can easily check and add the .exe if needed. Right-click on the file and select rename to add the .exe file extension.

back to top >>


I do not see the small Accelerator icon in the taskbar

First see if the accelerator was successfully installed. Click Start»Programs. Do you see the accelerator? If you do not see Propel Accelerator in the menu, it is not installed. Go to www.gru.net and click Download Now.

If you do see the acclerator you may have firewall software running that prevents the accelerator from running until you register the accelerator with the personal firewall software. Click Start»Programs to see if you have personal firewall software installed on your system.

back to top >>


I do not see alternating arrows on the Accelerator icon when I surf

As part of the process, Accelerated Access uses a proxy server on your computer. A proxy server is a local program that manages Web traffic to and from your browser. If the proxy server is not configured correctly in the browser, you may not be able to browse. See the steps below to check the configuration.

Internet Explorer
  1. Click the small blue propeller icon and select Options. Choose the Advanced tab. Write down the port number. Click cancel.
  2. From Internet Explorer select Tools – Internet Options; choose the Connections tab and select the connection you are using; click Settings.
  3. Select the “Use a proxy server for this connection” check box if it is not already checked; select the “Advanced” tab.
  4. Make sure that the proxy address for the HTTP port address is set to “local host” (without the quotes) and the port is set to the port number found in step one. Click OK. Now test to see if the accelerator is working.
  5. You can verify that the accelerator is working when the accelerator icon (blue propeller icon near the system clock) shows moving arrows when you browse the Internet.
Netscape
  1. Click the small blue propeller icon in the taskbar and select Options. Select the “Advanced” tab. Write down the port number. Click cancel.
  2. Click the Netscape Edit menu and select Preferences
  3. Double-click the Advanced category
  4. Click Proxies
  5. Click View (Netscape 4.7 only)
  6. Select “Manual proxy configuration” if it is not already selected.
  7. Click in the HTTP Proxy area and enter the word “local host” without the quotes.
  8. Click in the HTTP Port area and enter the accelerator port number (by default, the port number is 8080, but you should verify the number as described previously).
  9. Click OK. Try accessing your favorite Web sites; your Internet experience should be accelerated.

back to top >>


The accelerator was working, then the icon disappeared or stopped accelerating

This problem may be due to a couple of factors:

  • You may have personal software installed that is preventing the accelerator from launching or providing acceleration
  • Zone Alarm can cause partial or incomplete page loads. This issue has been fixed by Zone Labs. If you are using Zone Alarm, please upgrade to Zone Alarm Pro version 4.5.xxx.xxx or later.
  • Norton Internet Security 2003 or 2004 will shut down the port associated with the accelerator. Configure Norton Internet Security 2004 to not monitor port 8080.
  1. Click on the Norton Internet Security system tray icon and choose "Norton Internet Security" from the top of the list
  2. Click on "options" at the very top
  3. Click on the "firewall" tab
  4. Under "HTTP port list" find the number"8080" in the list, highlight it and click on the "remove" button
  5. Click "ok"

If you have Microsoft XP with multiple user accounts, the user accounts must be set to either “Administrators” or “Power Users” in order for the accelerator to function. Switching between the two administration roles will work fine. You may share your subscription with other users on the PC.

back to top >>


Why am I seeing degraded graphics after installing the accelerator?

The software accelerates the downloading of Web page images by first pre-compressing the graphics they contain. This is just one of the many techniques that the accelerator uses to improve Web page load time. By default, graphic images are delivered to your Web page in a slightly compressed form that balances speed of delivery with graphics quality. In some cases you may notice degraded graphics and want to see the original quality.

back to top >>


Receive original quality graphics for Internet Explorer

If you are using Internet Explorer, simply move your mouse over an image on a Web page and right-click. You'll see that two new options are available:

  1. Refresh Page with Full Quality
  2. Refresh Picture with Full Quality when your mouse is over a graphic

If you select one of these options the accelerator will replace the compressed graphic image with an original quality version. When the accelerator icon arrows stop moving, the new image is in place.

back to top >>


Receive original quality graphics for Outlook, Netscape, Opera or Mozilla

  1. Click once on the small blue propeller icon located near your system clock; select Disable Propel Accelerator
  2. Hold down the Ctrl key and click on the refresh icon on the browser toolbar. The compressed graphic image will be replaced with an original quality version.

In Outlook use the “Save As” command to save the file in HTML format to your desktop, then double click it to view in your browser. Once in your browser, you can use the “Refresh with Full Quality right-click commands.

Note:
  1. When you first install Accelerated Access, it is necessary to close and then restart IE in order to have the Refresh Page and Refresh Picture right-click menu options available
  2. If you want to save the original quality of an image to your hard drive you will first need to refresh the original quality
  3. If you wish to change the graphics quality setting, click on the small blue propeller icon located near your system clock and select options
  4. If you uninstalled Accelerated Access and you want to remove the degraded images.

back to top >>


Always Show Original Quality Graphics for certain Web Pages

If you have specific Web pages you do not want accelerated, and therefore always see original image quality, follow these instructions:

Microsoft Internet Explorer

  1. Go to the specific Web page. Right-click on the Web URL in the browser address bar and select copy.
  2. From Internet Explorer select Tools --> Internet Options. Click on the Connections tab. Select the connection you are using. Click Settings...
  3. Click the Advanced... button.
  4. Click in the Exceptions box, right-click and select paste.
  5. Click OK
  6. Clear your Browser and Propel Cache.

back to top >>


If you uninstalled the accelerator and you need to remove degraded images from your browser cache

To remove degraded images so the browser will load new ones from the Web site simply delete your browser cache.

If you are still using Accelerated Access you also will need to delete the Propel Accelerator cache. Click on the small blue propeller icon near your system clock, click on options, click on Temporary Files, and click on the Delete Files button.

Internet Explorer
  1. Select "Tools> Internet Options..." from the main menu
  2. You should be on the "General" tab
  3. Click on "Delete Files" button
Netscape
  1. Select "Edit> Preferences..." from the main menu
  2. Change to the "Advanced> Cache" section
  3. Click on "Clear Memory Cache" and "Clear Disk Cache" buttons to clear memory and disk cache

back to top >>


Why do I see a box with an X in it where an image should appear?

Web pages frequently have broken graphics links. However, if you are seeing more than the usual number of broken links, you can confirm that the accelerator isn’t contributing to this problem by following these steps:

  1. Click on the accelerator icon in the task bar
  2. Select Disable Propel Accelerator from the pop up menu.
  3. Hold down the Ctrl key and click Refresh in the Internet Explorer window. (Netscape users, just click Reload.)

If the image appears, try enabling the accelerator and then Ctrl-Refresh on the problem page. See if the problem recurs. Many other factors can cause or contribute to “broken” images on Web pages. Here are some of the more common ones:

  1. The Web site is being upgraded at the same time you request the page. Try re-visiting the Web page after a couple of hours.
  2. There might be a more long-term problem with the Web page
  3. Microsoft has confirmed a problem with Internet Explorer versions prior to Explorer 5.5 with Service Pack 2 (Case #Q281197). Although Propel recommends Service Pack 3, if you do not have Service Pack 3 a temporary solution to the Service Pack 2 problems is to refresh the page by clicking Refresh on the Internet Explorer toolbar, or by clicking Refresh on the IE View menu to retrieve the redirected URL and display the missing image. For additional information regarding this problem, please visit Microsoft’s Product Support Services Web site located at http://support.microsoft.com

back to top >>

GRU Flushables